Upgrade and manage billing

What to know before you start

• Paid plans are subscriptions billed in advance, monthly or yearly, and renew until you cancel.
• You can ask for a full refund of a subscription's first payment within 14 days. The Terms of Service have the full terms.

Steps

1. Step 1. Open Usage and billing in the dashboard.

   You should see: You see your current plan, your usage this month and the plans you can move to.

2. Step 2. Choose a plan and a billing interval, monthly or yearly.

   Polar takes the payment as our merchant of record, adds any sales tax or VAT and issues your invoice. You complete payment on Polar's page.

   You should see: Polar's checkout opens.

3. Step 3. Complete the payment and return to InstaWormhole.

   You should see: Your workspace moves to the new plan and its limits apply.

   To check: The Usage and billing page shows the new plan.

4. Step 4. To change or cancel later, open the customer portal from Usage and billing.

   You can cancel at any time and keep the plan until the end of the period you paid for.

   You should see: The portal shows your subscription and your invoices.

You are done when

• The Usage and billing page shows your new plan and its limits.

If something goes wrong

You paid and the page still shows your old plan.

The plan is applied when Polar confirms the payment to InstaWormhole. Reload the Usage and billing page. If it still shows the old plan after several minutes, contact support with the email you paid with.

Undo or clean up

• To stop a subscription, cancel it in the Polar customer portal. You keep the plan until the end of the period you paid for.

Related

• Compare plans and limits
• Understand usage alerts