Contact support

What to know before you start

• Do not send passwords, tokens, cookies, request bodies, payment details or other secrets, and do not share your own private tunnel addresses.

Steps

1. Step 1. Try Tunnel Doctor first when your problem is a tunnel that does not work.

   You should see: You have the failing layer and a diagnostic ID, or you know the tunnel is fine.

2. Step 2. Gather the details.

   • What you expected and what happened instead.
   • The tunnel's name or address, if it is about a tunnel.
   • The Tunnel Doctor diagnostic ID and the diagnostic codes it showed.
   • The connector version (the version command prints it) and your operating system.
   • When it happened, with your time zone.

   You should see: You have a short list of facts.

3. Step 3. Open the contact page and choose the closest topic.

   The topics are Product support, Security report, Abuse concern and General enquiry. Each opens an email to the support mailbox with the topic as the subject.

   You should see: Your email client opens a message addressed to support@instawormhole.com.

4. Step 4. Paste your details and send the message.

   You should see: Your message is in the support mailbox. Replies come to the address you sent from.

You are done when

• You have sent a message with enough detail for us to start without asking you again.

Related

• Find out why a tunnel is not working
• Look up a diagnostic code
• Report abuse